Contact points for tracking metrics to support users and process-specific introductory metrics
Support Services
We provide information on SAP product innovations, SAP support and enhancement packages, and new software releases. But also the latest updates on the SAP solutions used. This keeps you up to date with technology.
With Next-Generation Support, we already offer intelligent support services that customers can choose according to their preferences. We give our customers the choice of how to get answers to their technical questions. It is important to us that our customers have an all-round good experience in interacting with SAP Support - from start to finish.
SAP Solution Manager
We are the contact person for all technical issues for SAP ERP and SAP Solution Manager and act as an interface between you and the hosting partner. It is available for regular voting by telephone, over the Internet and also on site.
When the implementation project is successfully completed, your SAP systems begin operating. Whether SAP ERP, SAP S/4HANA, decentralised World Cup or decentralised EMM: We can support you well beyond the project duration if required. We tailor our support offer to the individual needs of your company and IT department. Even after the project, the same consultant or consultant who also implemented the project will be happy to support you as you already know your environment, customising and developments. In addition to handling faulty tickets and incidents and resolving incidents, we are also available to answer questions about the basic configuration during operation, monitoring and optimisation of your processes, and inserting system upgrades or patches.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Your SAP employees no longer have to solve any problems themselves, won't be ripped out of their day-to-day operations, and can dedicate themselves to efficiency-enhancing projects to drive your business forward.
With this intensively accompanied model, you benefit from the expertise of our global team of experts who review your current innovation plan and use proven industry solutions to make your vision a reality.
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.