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There, more than 100 SAP and ITIL certified employees are available to protect their customers' mission-critical processes and support their users - flexibly and 24/7, if required. The support offer includes a wide range of SAP solutions and modules, including SAP ERP and S/4HANA with various modules (including SD, MM, QM, PP, LE), EWM or TM. Regular support is offered in German and English - scalable up to 24/7 - but support is available in many other languages if required.
This allows us to deal with the actual incident with a lower priority structure, so that we can use the right skills and expertise to achieve a lasting solution. Support includes in particular: Incident Handling - Urgent assistance with blocking issues / Advanced questions from key users & business process managers / Changes & fixes - business critical developments.
SAP Business Application Support
300+ IBA Group experts fully support all SAP system versions of the customer and support business applications 24/7. The licencing support centre SAP employs Vendor-certified consultants who support SAP Business All-in-One, SAP Business Objects and SAP HANA.
Every two years, UNIORG undergoes sophisticated audits: The certification concerns support personnel, support processes and infrastructure. This ensures that you are supported by qualified consultants and benefit from comprehensive SAP support and service.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
In the Customer Guide, you will learn how to proceed in the event of a system shutdown, for example, to submit the message to SAP for immediate processing.
Customers want seamless support no matter where and on which device, and no matter what "channel".
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.