Prioritise critical areas and roadmap for next steps
Functional design and architecture analysis and functional gap assessment
Knowledge transfer is an important part of our support to keep costs as low as possible. We rely on a combination of pragmatic training and "learning on the job" to build and document our knowledge of the required information transfer.
We also offer our customers our proprietary tool for monitoring SAP systems free of charge. This tool controls over 200 key figures 24 hours a day and allows us to detect and eliminate faults before they affect users' work.
Development of a detailed technical infrastructure and data migration design concept
With "Next-Generation Support", SAP promises its customers self-service components, digital interaction with support in real time, a particularly good digital customer experience, for example through build-in support with the help of SAP CoPilot, and the use of innovations such as AI and Machine Learning. Objective: Enquiries should be answered in real-time, as far as possible, as a prerequisite for real-time business models. At the DSAG Annual Congress 2018, I wanted to know from Andreas Heckmann, Head of SAP Support, what support services SAP customers will need in the future, how SAP will support end-to-end digital processes in hybrid systems, where the differences between ECC and SAP S/4HANA support requests lie, and what impact innovations (machine learning, AI, predictive analytics, ...) have on SAP support.
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
If required, FIS also provides you with an individual consultant team, which takes care of your systems and requirements reliably.
Giesecke & Devrient has automated user support for ERP processes with "Ondemand Personal Navigator".
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.