Optional in addition to Essential and Advanced:
Enterprise Support
You can inform us of your requirements via the questionnaire behind the following button. We will let you know which investment you can expect.
Effective support for SAP users is an ongoing challenge for any IT department. Support for SAP, including the response to trouble tickets, the analysis of system errors, and the help in resolving unexpected results from the SAP system, places a heavy burden on IT and can cause resources to be diverted from other critical projects.
Features
As a customer you are the most important visitor in our house. They don't depend on us. We depend on you. You as a customer are the most important part of our business. That's why you always have priority. John Russell, President of Harley Davidson, once said: "The more you engage with customers, the clearer it becomes to see what you should do." In accordance with this motto, we constantly try to improve our service in exchange with you. Bring your systems to peak performance. Now make the most of your SAP software. Our service and support offerings include support plans, on-site support from our team and remote support.
Next, you will work with a consultant to determine support levels, hourly service windows, and maximum response times (SLAs). In this way, it is you who design our offer to tailor it entirely to your company, not the other way around.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Seamlessly integrated processes are therefore becoming increasingly important and have great potential for digital transformation.
Each request to the service is catalogued by a ticket system and then processed.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.