We'll pull you out
Your system is supported by a team of consultants, led by your Key Account Manager. For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
SAP Support Portal allows any SAP customer to search for and download SAP OSS notes for questions and problems. 80% of these SAP hints contain coding corrections to solve the technical problem. Most SAP hints contain the description of the complication from a business perspective as well as the technical solution. The Transaction SNOTE implementation tool for coding corrections helps the customer implement SAP hints. A variety of SAP hints are available in German and English. Automatic translations are available from English to Chinese, French, Italian, Japanese, Russian, Korean, Spanish and other languages.
Relief for teachers
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
Every company is individual. As a result, systems are usually tailored to the specific needs of the company or expanded to include non-existent but urgently required features. But all of these systems have one thing in common: They form the basis of a company and require regular maintenance and maintenance.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
You don't have to reinvent the wheel every time.
Quantitative assessment of commercial risk for in-scope applications are included here.