Standard Support targets in-house solutions
Architecture design of high-performance and diverse IT landscapes
SAP MaxAttention's services and support portfolio includes simple, cumulative levels of deployment that are individually tailored to your needs. This approach leads to predictable results - in on-premise, cloud, and hybrid environments - from innovation to operation.
As long as the system works and is operated flawlessly, the world is fine. The pressure to act increases if errors occur or if minor but urgent adjustments are required that cannot be handled by your IT. We provide 2nd and 3rd level support for these cases. The content, scope and precise definition of the processes are provided in the Service Level Agreements (SLAs).
We'll pull you out
SAP and IT - mostly two separate areas. The members of each world usually have relatively little insight into the work of the other world. Now, parallel worlds are, of course, not negative per se. Specialised areas of expertise can work efficiently and with a focus. However, cross-departmental processes are a challenge, which should be managed centrally and run smoothly. Here you simply have too many interfaces, transfer points, etc. An SAP-ITSM integration can help.
You can inform us of your requirements via the questionnaire behind the following button. We will let you know which investment you can expect.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
It is often difficult to keep track of them, especially at the beginning.
In the background, the Digital Support Assistant uses the system context and other data to provide quick answers to technical customer questions.