Personalised success plan to achieve the results that enable growth
Indirect Usage Depth Analysis - Result: We provide you with the necessary overview to prepare you for an audit. Quantitative assessment of commercial risk for in-scope applications are included here.
If a failure occurs, we commit to fix it or find a temporary solution within a strict timeframe defined by the SLA. With critical functions of the system this can even be 4 hours!
Standard Support targets in-house solutions
The IBA Group employees certified by the Vendor ensure SAP support according to ITIL: They will identify customer requirements, build service portfolio, implement processes and functions that are important to companies (software service knowledge and configuration management, etc.), create responsibility mask (RACI), train users and ensure software service and infrastructure support. Our SLA offers multiple levels of support for systems and business applications.
We offer support models tailored to your needs with flexible switching options. Our support can be obtained on a daily or hourly quota basis according to your needs.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
Select the services that fit exactly with your current projects.
At the same time, Salt Solutions helps us optimise our SAP system landscape.