Second-Level Support and Third-Level Support
In order to continue to communicate with the backbone and to use the services of SAP, it is necessary to move to this new infrastructure by January 2020. This requires the following update: ・ SAP Solution Manager SAP Solution Manager 7.2 SPS07 or SPS08 (recommended) ・ Focused Run: Focused Run 2.00. The download via the Note Wizard (Transaction SNOTE) will only work if the notes are digitally signed. Note the SAP hints here.
We diagnose and resolve incidents, explain the causes of the problem. We analyse, evaluate and implement changes in business processes. We do SAP software update and develop additional applications (ABAP). We advise system users.
Accelerate creation of the implementation plan for your transformation project
Today, business-critical processes are happening more and more in real time. Consequently, we have decided to take fundamentally new paths: We therefore also offer real-time support, in direct interaction with our support experts, via chat or phone. Feedback on classic messages can already be received by customers in real time as SMS directly to their mobile phone. Customers prefer to help with questions directly in the application they use. We therefore integrate support directly into our products with Built-in Support.
Companies want to grow. But growth and development also bring challenges - for example, for the IT department, which has to keep on stemming important special projects in addition to day-to-day business.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
The goal is always to develop a solution that meets your needs in France in a partnership process with maximum efficiency and to implement it in a timely manner.
This makes it all the more important that you have a partner at your side who will help you with experience, know-how and the appropriate solutions.