Save time with personalised support
Whether after a successful joint project or as a new customer, we support you!
With Expert Chat and Schedule an Expert, we offer two live support channels that bring customers directly into contact with an SAP support expert - the same person who would edit a classic ticket to the question. Through Expert Chat, customers will receive a response directly in the chat in two out of three cases, with an average chat time of only 30 minutes. If the question in the chat cannot be solved immediately, SAP will automatically create a ticket for the customer, which will then be answered. In addition, we offer a kind of "doctor appointment" for our customer questions: With Schedule an Expert it is possible to arrange an appointment with an SAP support expert and to discuss the questions directly on the phone. We have recently also been offering this for further processing of existing tickets.
Choose the offer that best meets your requirements. With all Success Experience offers, you get the preparation, guidance and guidance you need to quickly use SAP solutions productively and be successful in the long term.
Access to a pre-configured demo environment enriched with sample data
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.
Unlike other hostels, all our contacts are in Germany. Also those who take the phone off at night by 2.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
We support you in proactively improving the processes in your SAP system or in your cloud and ensuring high availability of your IT solutions and SAP software.
So please do not hesitate to contact us and we will advise you on what services you need for your circumstances and what support is the right one.