SAP Support Backbone Update - What's next?
Knowledge transfer all the way
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.
Your SAP® systems are mission-critical, must be readily available and function smoothly. However, no software solution is technically always trouble-free.
Current systems - anytime
To ensure smooth business operations, our support team can help you find and fix solutions. We ensure that you can continue working without long downtime. The recording and processing of the reports within the business hours (08:00-18:00, Mo-Fr) is carried out by our help desk.
SAP systems that are directly connected to SAP must use a technical communication user. This must be applied for separately from SAP. It is also necessary to update the ST-PI and ST-A/P add-ons. See the SAP FAQ on this topic.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
The choice was Salt Solutions.
The SAP Support Portal is your quick and easy access to technical support documents and our product experts.
The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.