SAP for Me
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
To ensure the communication of the ABAP systems also for the future, the SAP has provided the note 2738426. This includes a guide for configuring the new communication channels. Timely implementation is strongly recommended to avoid later inconvenience. All customers with SAP Solution Manager 7.1 are also strongly advised to make the transition to SAP Solution Manager 7.2 SPS08 at an early stage. Do you need support or do you not have sufficient spare capacity? Call us or write to us and we will find a solution together.
Integrated Launch Activities
As one of the few companies in the world, we have been awarded the title in the field of SAP Cloud Application Services - Strategic Supplier. It is an award for companies that offer their customers the highest level of Application Management Support (AMS).
A big advantage: Because Salt Solutions is now well acquainted with the SAP system landscape of Schmersal, the Salt team can quickly step in even in the event of bottlenecks in large projects. For example, in November 2018, Salt Solutions was able to step in at short notice with the task of displaying special prices for Chinese customers in the system as part of the SAP introduction in China, so that they are automatically taken into account from the customer order to the invoicing - also for intercompany billing.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
With it you can search our knowledge base, find solutions to problems and report incidents.
Many renowned customers have already made the switch.
A note box in which data of all kinds can be quickly filed and retrieved. This is what Scribble Papers promises. At first, the program looks very spartan. But once a small structure is in place, you realise the great flexibility of this little helper.