Optional in addition to Essential and Advanced:
The VAR Support Model
Companies want to grow. But growth and development also bring challenges - for example, for the IT department, which has to keep on stemming important special projects in addition to day-to-day business.
We work 100 percent remotely. We have the necessary solutions and infrastructure to ensure maximum security for your systems. Our care for data protection in your company is confirmed by the ISO270001 certificate.
Experts on Demand
It is usually managed with a mix of flexible on-site resources and remote support, depending on your budget and requirements. With Incident Handling, our first goal is to eliminate the impact on your business as quickly as possible. Although we cannot guarantee to solve the problem immediately, we will always set up a workaround so that you can maintain business continuity.
We successfully completed the 200,000 chat this year the week before last. We talk to our customers in over 5,000 chats a week. We expect this to increase as many of our customers have not yet discovered the real-time support channels for themselves. In addition, awards are a good way for customers to get a neutral rating. We are proud that ASP, the Association of Support Professionals, has awarded us the Top 10 Support Web Site Award.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
To do this, you will get access to the documentation for all SAP products and corresponding learning paths, our Learning Journey guides.
Only two percent of the support experts surveyed rely on third-party providers.