Learn more about our three-level support process
A lean team for digital innovation and continuous innovation cycles
Our latest customer satisfaction survey confirmed us in terms of fast response and high solution competence. In the survey, our customers were repeatedly satisfied with our services. They gave us the overall score "very good.".
For more than 10 years, we have been providing ITIL-compliant outsourcing support services to international customers in German and English. With a fully developed infrastructure, we process an average of 15,000 tickets per month, partly also as a 24/7 service (service time and call availability). German and English are our main service languages. We support IT companies offering SAP solutions and SAP services to their customers. Our customers include SAP Service Partners, SAP Hostingpartner, SAP itself and end customers. We provide functional and technical support for our customers and support them with implementations, migrations, monitoring or maintenance activities of SAP solutions. Our AMS expertise is not only in the SAP environment. Due to our many years of experience in the support of non-SAP based solutions of our customers, we are also the right partner in this area for the maintenance and support of your applications.
Management of organisational changes
In fact, many companies are in a difficult position in terms of their SAP environment. Our specialists are regularly consulted about licencing costs, optimisation and compliance risks. Each time, they offer tailor-made solutions that are perfectly tailored to each customer's needs.
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
The SAP Solution Manager is a state-of-the-art management platform that enables us to control the integrated support for your SAP systems and users.
As a result, tickets are often misdirected.