Innovation services and solutions
Definition and benefits SAP Support
Today, business-critical processes are happening more and more in real time. Consequently, we have decided to take fundamentally new paths: We therefore also offer real-time support, in direct interaction with our support experts, via chat or phone. Feedback on classic messages can already be received by customers in real time as SMS directly to their mobile phone. Customers prefer to help with questions directly in the application they use. We therefore integrate support directly into our products with Built-in Support.
SAP Business ByDesign is explicitly targeted at medium-sized enterprises. As a complete ERP solution, the system includes large parts of process optimisation. It is often difficult to keep track of them, especially at the beginning. Therefore, we are available as SAP partners for any questions and requirements.
Exciting projects for the IT department
As part of the introduction of the SAP S4/HANA system, we will be at your service for your assistance with questions about SAP. Service management will be the one-stop-shop for any type of enquiry regarding the various SAP modules. There, the employees are available as a service from the Go-Live of the respective application and clarify problems, enquiries etc..
SAP Support is available in the SAP Portal. Search for SAP hints here. You have access to SAP Knowledge Base articles, the content of the SAP community and much more.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
The intelligent merging of all channels, including mobile devices and social media, will give customers multiple ways to access support.
The offer can be revised and extended at any time.
The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.