Innovation and advice
Prioritise critical areas and roadmap for next steps
Our Service Desk employees take care of your concerns and find individually tailored solutions. We have many years of experience in operating large e-commerce platforms / web shops for over 50 customers. Our service desk is designed to support Enterprise Web Applications. We are 24/7 throughout with competent service for your concerns. The continuous improvement of our services is part of our DNA.
With Next-Generation Support, we already offer intelligent support services that customers can choose according to their preferences. We give our customers the choice of how to get answers to their technical questions. It is important to us that our customers have an all-round good experience in interacting with SAP Support - from start to finish.
SAP Support - with expertise at your side
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
As part of the VAR (Value Added Reseller) Support Model, we process the support messages created by the end user. Our helpdesk, as the main provider of software support, receives your message, performs an initial root cause analysis of the support case, and passes the message to SAP® if necessary.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
A variety of SAP hints are available in German and English.
This leads to very long maturities, to said frustration and ultimately to increased costs, because the operation may then cease.