Functional design and architecture analysis and functional gap assessment
SAP Solution Manager
Our ORBIS-AMS-Agents will support your key users in all questions and problems related to daily business in your applications and SAP applications in jointly defined processes. You are relieving your IT department, which can focus more on innovation and new business requirements. The advantage is clear! Our detailed analyses and reports provide your organisation and management with the necessary information to identify weaknesses in processes and the need for additional process know-how in the implemented application. Through targeted training and process optimisation, you will be able to continuously improve the processes of your application in your company.
Find specific solutions for smarter, faster, and simpler business processes across industries and applications. These solutions have been proven by many companies. Your business can benefit from our experience. You don't have to reinvent the wheel every time. Find out more now!
Definition SAP AMS
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
As long as the system works and is operated flawlessly, the world is fine. The pressure to act increases if errors occur or if minor but urgent adjustments are required that cannot be handled by your IT. We provide 2nd and 3rd level support for these cases. The content, scope and precise definition of the processes are provided in the Service Level Agreements (SLAs).
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
Automatic recertification is an expression of the high level of trust in Hicron and confirmation of our high quality standards.
We have a dedicated and certified SAP CoE (Centre of Expertise) that supports SAP customers throughout Asia.