First Level Aid
Manage, monitor and optimise your SAP solutions and business processes
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.
A team of 40 highly qualified SAP consultants is available for this purpose, who have successfully served more than 250 companies over the last 15 years. Last year alone we recorded over 10 successful SAP roll-outs.
If it burns again...
Your employees will be relieved enormously. So you have more capacity to take care of strategic projects and are not concerned with daily support problems.
Business processes throughout the company are constantly changing. This also affects the complexity of ERP systems and IT architectures. Seamlessly integrated processes are therefore becoming increasingly important and have great potential for digital transformation. The powerful team of FIS Customer Expert Services supports your company with these challenges and finds suitable solutions for your SAP system together with you.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Online learning is needed.
It is also necessary to update the ST-PI and ST-A/P add-ons.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.