Efficient and timely SAP support today
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SAP Support supports all types of dependencies, whether on-premise, cloud or hybrid. The requirements of our customers are constantly changing - especially with regard to the end-to-end support experience. We recognised this early on and reinvented SAP Support. As already stated: With this "next-generation support" we are enabling our customers to gain greater access to our knowledge pool via self-services. Customers can ask their questions with us in real time, in direct interaction with our support experts. We also work to integrate support into our solutions. And to shorten the time from question to answer using artificial intelligence and machine learning.
In this fast-paced time, when the metrics and requirements of the respective markets, target groups and technical developments often change, permanent adaptations of the systems are difficult to avoid. The need for support lies in the volatility of our age, based on the high speed of digitalisation.
Tuning for high performance and scalability
Every two years, UNIORG undergoes sophisticated audits: The certification concerns support personnel, support processes and infrastructure. This ensures that you are supported by qualified consultants and benefit from comprehensive SAP support and service.
Each request to the service is catalogued by a ticket system and then processed. This helps to identify specific problems in the application of the systems more quickly and can be systematically fixed or improved.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Our care for data protection in your company is confirmed by the ISO270001 certificate.
Our comprehensive knowledge base and intelligent tools such as Guided Answers and Cloud Availability Centre provide you with numerous solutions.