Development of a detailed technical infrastructure and data migration design concept
Comprehensive Hybrid Operation
In this fast-paced time, when the metrics and requirements of the respective markets, target groups and technical developments often change, permanent adaptations of the systems are difficult to avoid. The need for support lies in the volatility of our age, based on the high speed of digitalisation.
Through our many years of experience we offer you a round-service in the field of hardware and software. We work across software in a team of experts for different areas.
Holistic, tailor-made accompaniment across solutions and lifecycle phases
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
With Expert Chat and Schedule an Expert, we offer two live support channels that bring customers directly into contact with an SAP support expert - the same person who would edit a classic ticket to the question. Through Expert Chat, customers will receive a response directly in the chat in two out of three cases, with an average chat time of only 30 minutes. If the question in the chat cannot be solved immediately, SAP will automatically create a ticket for the customer, which will then be answered. In addition, we offer a kind of "doctor appointment" for our customer questions: With Schedule an Expert it is possible to arrange an appointment with an SAP support expert and to discuss the questions directly on the phone. We have recently also been offering this for further processing of existing tickets.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
If the start date is delayed by a few weeks, users have already forgotten what they have learned and cannot use it in writing.
NTT DATA RO offers development services and competent consulting services to IT service providers, system integrators, software companies and customers from various industries.
A note box in which data of all kinds can be quickly filed and retrieved. This is what Scribble Papers promises. At first, the program looks very spartan. But once a small structure is in place, you realise the great flexibility of this little helper.