Best practices
Consistency of technical architecture with SAP security products and solutions
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
Sometimes you encounter recurring problems that cannot be solved sustainably without many years of experience and expertise. These are often performance issues or recurring interface errors in system integration. We will arrange an expert session with you to address the root cause analysis of your problem and work together to find a sustainable solution. Trust our expertise!
Combination of On Premise and Private Cloud as a goal
The experts have developed a proactive tool to monitor SAP system performance. The solution checks over 200 key figures and reports immediately when one of them is exceeded - allowing the team to resolve the issue immediately and avoid a costly failure.
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
This service has already been honoured several times for its customer satisfaction, and our 25-strong team is always on standby to be there for you when needed.
We offer support in various areas, whether it is the maintenance of your ERP systems (e.g. SAP ECC, S/4HANA, C/4HANA), the operation or hosting or through the CPI monitoring.
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