Analysis Solutions and Data Management
Definition and benefits SAP Support
The SAP Solution Manager is a state-of-the-art management platform that enables us to control the integrated support for your SAP systems and users. It gives us a central access point to your system landscape, making support more effective and streamlining problem and query management and enabling root cause analysis.
For access to the customer area you need your user and password. Here you will find the latest versions of your licenced software as well as all manuals and documentation.
Comprehensive Hybrid Operation
We use a number of modern tools to support your business continuity. From our proprietary tool for 24/7 system monitoring to our own issue tracking system, Hicron is well prepared to monitor your system.
The team responsible for the maintenance and management of SAP systems consists of more than 90 people and even accounts for 1/3 of Hicron's total workforce. Our consultants are always available - a dedicated team works on your system and has all the necessary skills and knowledge of the SAP modules your company uses.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
If the company is large and has a large SAP department, there are of course also special supporters, with explicit expertise.
The platform allows you to view the notifications and work done on your system.
A note box in which data of all kinds can be quickly filed and retrieved. This is what Scribble Papers promises. At first, the program looks very spartan. But once a small structure is in place, you realise the great flexibility of this little helper.